Frequently Asked Questions

Registration

• What are the Password and MFA requirements for my account?
• How Do I Create a User Account?
• How do I set up my Multi Factor Authentication (MFA) ?
• How do I Register my organisation?

Employees

• I am an Admin user of the portal can I also be listed as an employee?
• How do I onboard employees via online onboarding?
• How does an Employer support an Employee who is Digitally onboarding?
• How do I update my employees details?
• How do I Manually Add an Employee to my Portal?

Contributions

• How do I get an Employee Contribution Report?
• How do I Enable and Use Stapling Service?
• What does the Status of a Contribution mean?
• Where can I view my Notifications for Contributions?
• How do I submit a Contribution using the Manual Grid?
• How do I submit a Contribution by SAFF file upload?

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