Context: This article demonstrates how to change your password via the Profile settings section of the Employer Portal.
Note: We’ve updated our password and MFA criteria to help strengthen your account security. Please see our Password and MFA Requirements article for more information. Alternatively, please follow the criteria and messages within the portal when creating or updating a password.
Log in to the Employer Portal.
Click your profile name in the top-right of the header.
Select Profile settings.
On the left-hand side of the Profile Settings screen, click the 'Security and privacy tab'.
On the Security and privacy screen, in the Password section, click 'Update'.
You’ll be taken to the Change password screen.
Help: The password criteria is subject to change in an effort to strengthen your account security and will be reflected in the Portal when creating or updating a password. Please follow the guidance within the Portal, or refer to our Password and MFA Requirements article for more information.
Enter your current password, your new password, and confirm the new password.
Click 'Done'.
A modal will appear asking you to authenticate with your chosen MFA method (e.g. SMS code or authenticator). Enter the code and click 'Continue'.
What you’ll see:
You are returned to the Security and privacy screen.
A success message appears in the top-right.
Your password has been updated.