Context: This guide demonstrates the proces of creating a new user account within the Employer Portal.
Note: We’ve updated our password and MFA criteria to help strengthen your account security. Please see our Password and MFA Requirements article for more information. Alternatively, please follow the criteria and messages within the portal when creating or updating a password.
Setting up a user account for submitting your superannuation contributions is easy.
Let's begin creating your user account by following these steps:
- Fill in your First name
- Fill in your Last name
- Enter your Work Email (You will receive a confirmation email in the next step, so make sure you have access into this inbox).
- Please read the Terms of Use and Privacy Policy, tick the box to confirm, and press Continue.
- Now, you will need to create a password:
Important: When choosing your password, ensure it is not easily guessed and hasn't been previously leaked in data breaches.
- Type in your password, following the required guidelines for letters and characters.
- Re-type that same password to confirm it, then continue with the user account creation process.
Help: The password criteria is subject to change in an effort to strengthen your account security and will be reflected in the Portal when creating or updating a password. Please follow the guidance within the Portal, or refer to our Password and MFA Requirements article for more information.
- After creating your password, you will receive a verification code sent to the email address you provided in the first step.
- Enter the verification code sent to your email into the space provided. Once you've typed the code, press 'Verify' to continue.
- You will receive a message confirming that your email verification was successful.
- Next, it's time to set up your multi-factor authentication.
Important: We’ve updated our MFA requirements to strengthen your account security. Please note that not all Authentication apps are compatible. We recommend and support Google Authenticator. For more details, please see our Password and MFA Requirements
article.
- For extra protection, we recommend setting up MFA using an authenticator app like Google Authenticator, followed by verifying your phone number.
- Once you've downloaded the Google authentication app, tap the '+' to add an account. You can then either scan the QR code or manually enter the setup key.
Note: Once you've either scanned or manually entered the code, you will have a new code that is constantly being regenerated for added security. Take this temporary code and enter it into the space provided.
Help: We recommend scanning the QR code. If you're having trouble when copying the key, please try scanning the QR code to resolve any issues.
- Congratulations! You've successfully set up MFA authentication app. After this, you'll proceed to verify your mobile phone number.
- Once you select verify mobile number, enter your mobile number.
Note: Your mobile phone is used as backup authentication in case you have trouble logging in.
- Please enter the code received.
- Congratulations! Your User account set up is now complete.